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Troubleshooting
1. Make sure their phone works with Tapy: Compatible Devices
The phone model you have does not matter when sharing!
2. Make sure to touch your Tapy to the very top of the back of their phone.
On iPhones, the sweet spot for reading a Tapy is on the very top of the back of the device. See video below.
3. A Tapy CANNOT be read when:
– their phone is in airplane mode
– their device flashlight is on
– their phone screen is off
– their camera is open
4. Watch the video below to see the best technique for popping to compatible iPhones!
1. Make sure their phone works with Tapy: Compatible Devices
The phone model you have does not matter when sharing!
2. Make sure to touch your Tapy to the very center of the back of their phone.
For Androids, the sweet spot for reading a Tapy is in the center of the back of the device.
3. Make sure NFC is turned on in their phone settings
If their phone is on the compatible devices list and is still not reading your Tapy, go to their phone settings and search for NFC. Make sure that “NFC” is turned on!
To pop to an iPhone 7, iPhone 8or iPhone X, you must use the NFC reader in their control center! See the image below for how to activate this: