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Refund Policy
Tapy Refund Policy
This Refund Policy describes how we manage refunds.
Returns We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been fulfilled, shipped or delivered per carrier tracking info.
Refunds (if applicable) If your Tapy is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Tapys with photo proof within 48 hours of delivery. In the case that a Tapy does not adhere well to a case or phone, you may be eligible for a replacement Tapy device, not a refund. If you are having trouble activating your Tapy or popping to compatible phones and you would like to request a refund or replacement, please contact our team at support@tapycard.com. Typically, all issues can be resolved with some helpful tips from the team!
If you have successfully activated your Tapy and are experiencing issues popping to a compatible device after you’ve contacted support@tapycard.com, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.
Warranty If your Tapy loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free replacement.
1 Year Extended Warranty Policy
At Tapy, we are committed to providing our customers with quality and reliable products. To give our customers added peace of mind, we offer a 1 year extended warranty for purchase at the time of buying a product from us. This warranty is an optional purchase and covers any defects in materials or workmanship under normal use during the warranty period, including any damage caused by misuse, but only up to 2 product replacements.
Eligibility This extended warranty is an optional purchase that can be made at the time of buying a product from Tapy and is effective from the date of purchase. The warranty is only valid for the original purchaser and is non-transferable.
Coverage During the warranty period, Tapy will repair or replace, at no charge, any product that proves to be defective in materials or workmanship, including any damage caused by misuse, but only up to 2 product replacements. If a replacement product is not available, Tapy may, at its discretion, offer a similar product of equal or greater value.
This warranty policy covers any damage or defects caused by:
- Improper installation or maintenance
- Modification or alteration of the product
- Exposure to extreme temperatures, humidity, or moisture
- Exposure to chemicals or other harmful substances
- Natural disasters or acts of God
- Misuse of the product beyond the normal intended use, or usage that exceeds the product’s specifications.
- Note: Should a product be lost or stolen, customers may be eligible for a partial reimbursement of up to 50% of the product’s retail cost, provided the incident is reported within the warranty period. This reimbursement is only available once per product warranty
It’s important to note that:
- This warranty is valid for 1 year from the date of purchase.
- This warranty only covers up to 2 product replacements resulting from misuse. Any additional damage caused by misuse will not be covered under this warranty.
- This warranty only covers up to 1 partial reimbursement of up to 50% of the product’s retail cost should a product be lost or stolen.
- Any damages or defects caused by intentional misuse or abuse of the product are not covered under this warranty.
- This warranty is valid in compliance with the laws and regulations of the UAE and the UK.
To make a claim, please contact our customer support team at support@tapycard.com and provide proof of purchase. Our team will assist you in resolving any issues with your product.
Claims Process To make a claim under this warranty, please contact Tapy customer service at support@tapycard.com. You will be required to provide a copy of your purchase receipt as proof of purchase and a description of the problem. Tapy will then determine if the product is covered under this warranty and provide instructions for repair or replacement.
In order for a customer to make a warranty claim, they will be responsible for covering the cost of shipping the product to us for inspection. Tapy will not cover the cost of shipping the repaired or replaced product back to the customer, customers are complied to pay all the shipping costs. We kindly ask customers to ensure that all packaging is secure for shipping the defected products to our facility, as any damages incurred due to improper packaging will not be covered.
Contact Us If you have any questions about this warranty or need assistance with a claim, please contact Tapy customer service at support@tapycard.com.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@tapycard.com.
Sale items Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.
Exchanges We do not accept exchanges.
Shipping We do not accept returns, so no shipping info is required.
Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@tapycard.com.